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Last updated:
November, 2009
Q: How
does Cloud
Controller licensing
work?
A: Meraki access
points use the Cloud
Controller for
centralized
management and
control. Cloud
Controllers are
licensed on a per
node, per year
basis. Each account
is licensed for a
certain number of
access points. There
are currently two
versions: the
Enterprise Cloud
Controller and
the
Pro Cloud Controller.
Q: How
much does a Cloud
Controller license
cost?
A: An Enterprise
license is $150.00
per node per year.
There is no license
required for the Pro
Cloud Controller.
Discounts are
available for
multi-year licenses.
A 3-year license is
$300.00 and a
five-year license id
$450.00.
Q: How do
I buy a Cloud
Controller license?
A: You can buy a
license directly
through an
authorized Meraki
partner or from
Meraki directly.
Q: What
happens when my
license runs out?
A: You can
purchase a renewal
through an
authorized Meraki
partner or from
Meraki directly. If
you chose not to
renew, you will no
longer have access
to Meraki's Cloud
Controller, which
will cause your
network to stop
functioning.
Q: Do I
have to buy more
licenses every time
I buy new hardware?
A: Not
necessarily.
Licenses are sold
separately from the
hardware.
Q: Can I
upgrade from Pro to
Enterprise?
A: Yes you can,
and it's easy. If
you have a 10 AP Pro
network, simply
purchase a 10 AP
Enterprise Cloud
Controller license
and apply it to your
account. Your
account will be
automatically
upgraded.
Q: What
happens if I add APs
in the middle of my
license term? Can I
buy a pro-rated
license?
A: Meraki sells
one year, three
year, and five year
licenses, but does
not sell pro-rated
licenses. When you
add a license to an
existing account,
the amount of extra
time in your account
is calculated and
the renewal date for
all your APs is
extended
accordingly. In this
way an account only
has a single renewal
date, avoiding the
confusion associated
with multiple
renewal dates and
co-termination.
Q: Can I
combine two
organizations with
different licensing
terms?
A: Yes you can.
Please contact
Meraki technical
support for
assistance.
- Via
Dashboard
- Via
Telephone
-
Enterprise
customers
may contact
Meraki
Support via
the
telephone
number on
the
Dashboard
support tab.
-
Hours of
Operation
- Monday
through
Friday, 8
A.M. to 6
P.M. PST
Q: I
don't understand how
the pro-ration
calculation works.
Please explain.
A: If you add a
license to an
existing network in
the middle of the
license period,
Meraki gives you
credit on your new
license by extending
your renewal date.
Here's an example.
Let's say you
originally purchased
a 10 AP, 1 year
license. 4 months
into the license
term you decide to
add a 6 AP, 1 year
license. You have
extra credit of
4*6=24 AP-months. We
automatically apply
those 24 AP-months
for your new 16 AP
network. This gives
you an additional 24
/ 16 = 1.5 months.
The diagram below
illustrates this
example.
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